At Mayur Shoes, we carefully inspect every order before dispatch to ensure that you receive your product in good condition.
Exchange Policy
We do not accept returns for refunds. However, eligible products may be exchanged subject to the conditions below.
To be eligible for an exchange:
The product must be unused and unworn.
The product must be in its original condition.
The original box, packaging, tags and accessories must be intact.
The product must not have any signs of use, dirt, stains, scratches or damage.
The exchange request must be made within 7 days of delivery.
Proof of purchase/order details must be provided.
All exchange requests are subject to inspection and approval by Mayur Shoes.
Exchange or Store Credit
For an approved exchange, customers may choose:
Another size/product, subject to availability; or
Store credit for the eligible purchase value.
If the replacement product costs more, the difference must be paid by the customer.
If the replacement product costs less, the balance will be provided as store credit.
Sale & Discounted Products
Products purchased during sale, clearance, special offers or discounted promotions are not eligible for exchange, return or store credit.
All such purchases are considered final sale.
Cancellation
Orders may be cancelled only before the order has been dispatched.
Once an order has been dispatched, it cannot be cancelled.
Approved cancellations will not be eligible for monetary refunds and may be processed through store credit, where applicable.
Defective or Damaged Products
If you receive a product that is damaged or appears to have a manufacturing defect, please contact us promptly with your order details and photographs/videos of the issue.
For branded footwear, suspected manufacturing defects may need to be submitted to the respective brand/company for inspection or quality assessment. The final resolution will depend on the brand’s inspection and applicable policy.
Normal wear and tear, improper use, accidental damage or damage caused after delivery will not be considered a manufacturing defect.
Mayur Shoes reserves the right to refuse an exchange if the product does not meet the conditions stated in this policy.