Mayur Shoes does not provide monetary refunds for purchases. Our website operates on an exchange or store-credit basis, subject to our Returns & Cancellation Policy. Where an eligible transaction qualifies for store credit, the store credit may be issued after the applicable product or order has been inspected and approved. Store credit can be used towards a future purchase from Mayur Shoes, subject to applicable terms. Eligible products may be exchanged for another size or product, subject to availability. If the replacement product has a higher value, the customer must pay the difference. If the replacement product has a lower value, the balance may be provided as store credit. Products purchased during sales, clearance, or discounted promotions are not eligible for refunds, exchanges, or store credit and are considered final sale. Claims relating to manufacturing defects will be assessed according to our Returns & Cancellation Policy. For branded products, the product may need to be examined by the respective brand or company before a resolution can be determined.