At Mayur Shoes, we aim to process and deliver your orders as efficiently as possible.
Order Processing
Orders are generally processed after successful payment and order confirmation.
Processing times may vary depending on product availability, order volume, weekends, public holidays and other circumstances.
Delivery
Orders are shipped to the address provided by the customer at the time of placing the order.
Estimated delivery timelines may vary depending on:
Delivery location
Courier availability
Weather conditions
Public holidays
Operational delays
Other circumstances beyond our control
The estimated delivery date shown at checkout or communicated after ordering is only an estimate and is not a guaranteed delivery date.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout or before the order is confirmed.
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
Mayur Shoes will not be responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by the customer.
Delayed or Lost Shipments
If your order is delayed, please contact Mayur Shoes with your order details.
For shipments handled by third-party courier partners, we may need to coordinate with the courier company to investigate the shipment status.
Damaged Package
If the package appears visibly damaged at the time of delivery, customers are advised to document the condition of the package and contact Mayur Shoes as soon as possible.
Delivery Confirmation
Once the courier partner records the order as delivered to the provided address, Mayur Shoes may consider the order delivered unless a delivery dispute is raised and verified.